How Do We Price Our Services?
All estimates begin with your online enquiry. From there, we arrange an in-person assessment to confirm the scope of work and provide you with a guaranteed fixed rate for your recurring cleaning service.
All of our services are priced at a flat rate per job. Our goal is to keep your pricing consistent, giving you clarity and stability within your budget.
We don’t believe cleaning should be charged by the hour, as this can often lead to rushed work and missed details. We believe in doing the job properly, every time.
Will I Have The Same Cleaner?
We always aim to provide consistency, and you will often see familiar faces at your home. However, we cannot guarantee the same team members for every visit. Team members availability, leave, illness, scheduling requirements, and route optimisation (to keep travel time and fuel consumption efficient) sometimes mean that team rotation is necessary. This also ensures your clean is never missed due to unforeseen circumstances.
From time to time, we also rotate technicians to maintain a positive and dynamic work environment.
Importantly, all of our technicians are trained to the same high standards, so you can expect consistent quality at every visit. Each clean is completed according to the agreed scope of works confirmed during the quoting process. Our team is provided with detailed job notes outlining exactly what is included in your service, ensuring that even if a different team attends your home, they clearly understand your specific requirements and complete the clean accordingly.
Do I Have To Provide Any Supplies?
A Woman’s Touch Cleaning will provide all the necessary cleaning products to keep your home at maintenance level. Our technicians are trained to use our products, although we will use clients products if requested.
For heavy or light mould build up in showers, we may request your permission to use a stronger cleaning agent (i.e bleach) and ask you to provide it in the necessary bathrooms to prevent us from any accidental spills.
We do require for sanitation purposes, we require that all bathrooms are equipped with a toilet brush. This helps maintain cleanliness and ensures that we can provide the best service possible without any unsanitary tools being transported throughout your home.
What Is Your Arrival window?
Due to the nature of our business it is really tricky to guarantee a time for the clean to take place, this is because it is quite often beyond our control as we have clients who ask us to undertake extra tasks or wanting to change the cleaning time or cancel due to sickness or holidays and we have to make adjustments accordingly.
If you are requiring a SPECIFIC time/window, please notify the office so we can make the accommodations IF POSSIBLE.
How Many People Will Be Cleaning?
We use teams of two and a solo-cleaning model.
NOTE: We will assign two or more cleaning technicians based on our scheduling arrangements.
Cancellation/Skip Visits
All appointments cancelled 24 hours PRIOR to their day/time will not be charged.
All appointments cancelled WITHIN 24 hours of their time will be considered a “Last Minute Cancellation” and charged 50% of the total cost of services. This is to compensate our team for the loss of time and work, leaving a gap in our schedule.
We know life happens, and sometimes your service will need to be skipped. Whether your family is sick, loss of power, pre-planned family vacations OR circumstances beyond anyone’s control……we understand.
Do I Need To Be Home?/Prepare Anything Before Your Arrival?
No, you do not need to be home for any of our services. All of our cleaning technicians are fully background checked and vetted before entering your home, so you can have peace of mind.
We understand that many of our clients work from home, so rest assured we can work around your schedule. Our technicians are trained professionals who will communicate their workflow with you upon arrival if needed.
We are here to take care of the heavier maintenance cleaning your home needs. To help us make the most of our visit, please ensure that any toys, clothes, and personal items are picked up before we arrive. This way, we can focus entirely on cleaning rather than tidying up beforehand.
NOTE: Heavy cluttered areas, playrooms, and piles of laundry will NOT be moved/cleaned, and we will work around them.
How Do I Get On Your Schedule?
All one off cleans are required to have a 100% non-refundable deposit to BEGIN services and secure your spot on the schedule.
For ongoing cleans we will require payment in full prior to your first clean please then going forward we will send you an invoice a day after the clean is completed. AN AUTOMATIC PAYMENT WOULD BE APPRECIATED.
For one-off cleans, you will receive an email or text message one day prior to your appointment with an estimated arrival time. Please keep in mind that schedules can change unexpectedly, and we may need to make adjustments.
Please see our Cancellation Policy below regarding rescheduling/cancelling your visit.
What Do We NOT Clean?
WE DO NOT CLEAN ALUMINIUM VENETIAN BLINDS DUE TO THEIR OFTEN-FRAGILE NATURE AND METAL EDGES
WE DO NOT CLEAN ELECTRONICS (TV screens, Keyboards, Smart Home Devices, etc)
WE DO NOT WASH WALLS AND CEILINGS
Do You Offer Any Add-On Services?
YES!
You can add on services to your usual clean, please see a list of add-ons services here. Please email us to book this in.
- Window cleaning
- Oven clean
- Ironing
- Fridge clean
- Carpet cleaning
Pet Policy
Our A Woman’s Touch Team LOVES all fur babies, so please feel free to leave your people friendly pets in the house, however…..we ask that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc) please make the necessary arrangements to make sure they are comfortable. We will have these details in our scope of work of any pets in the home and their locations. (i.e. Dogs will be in crate in master bedroom)
ALL aggressive animals are required to be kennelled, in a separate room (which will not be cleaned), or outside during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made. Our cleaning technician’s safety is our number one priority.
Pet faeces and urine: Our team do not pick up pet faeces, including emptying litter boxes.
Breakage/Damage Policy
While we do our best to avoid them, accidents happen.
We are covered by insurance; however, every incident is different and will be thoroughly investigated at the time of the incident.
If there are sentimental or extra fragile pieces in the home, then they will be avoided and pre-discussed during your consultation. A note will be added to the job instructions pertaining to NOT clean or move the item.
Entrance/Lock Out Policy
We require access to the client’s property on our scheduled appointment day/time. Information regarding entrance to the property (door code, key, garage code, etc) must be provided BEFORE service that day.
If in the event we are locked out of the property we will contact the client immediately and ask for an alternative entrance, or if entrance cannot be provided that same day, then a Lock Out Fee of 50% of the cost of services will be charged to the clients. This is to compensate our technicians for the loss of time and work, leaving a gap in our schedule.
Holiday Schedules
We are closed for all services on public holidays.
We run a skeleton team through the Christmas and New Year period.
Photo Policy
A Woman’s Touch Cleaning Service does take non-personal before and after photos of first-time cleans, vacant properties, and in the event of an accident.
All photos are directly stored in your job file for reference to maintain the integrity of the work completed.
Change of Service/Scope of Work Policy
All details of what to expect for every routine visit will have been discussed during your quote prior to beginning services, however, we know that life happens and sometimes changes need to be made. Maybe certain rooms are being painted, plumbing fixed, out of town guests, etc.
Please notify the office if any changes need to be made to your routine cleaning visits. Changes must be made within 2 hours of your scheduled visit, or they may not be able to be completed. This gives us the necessary time to update the scope of work, as well as notify the cleaning technician of these changes.
Refund & Reclean Policy
We have a 24 hour turnaround policy so in the event that any areas are not cleaned to satisfaction on the day of cleaning then the client has the responsibility to contact the office within 24 hours of their appointment and we will return to reclean the areas within 24 hours at no cost.
Your honest and quick feedback is KEY to our success in fixing any error made on our end. Like the saying goes….” You don’t know, what you don’t know” we cannot rectify the situation if we do not know.
Right To Terminate/Refuse Services
Both client and A Woman’s Touch Cleaning Service are both at liberty to end services at any time. However we do prefer one month’s notice period
A Woman’s Touch Cleaning Service reserves the right to cancel services due to non-payment 21 days after Invoice Due Date until account is in good standing.
A Woman’s Touch Cleaning Service reserves the right to end services at any time if they feel the client and A Woman’s Touch Cleaning Service are no longer a good fit due to the following situations:
- Client has placed expectations which cannot be met within our company
- Client is seeking services A Woman’s Touch Cleaning Service is unable to achieve
- Cleaning technician feels unsafe on the property
- Client continuously cancels creating inconsistency in scheduling
- Drugs, or other illegal substances are found on the property
- Poaching our technicians (offering our technicians to come and clean privately)
There is no lock-in contract.
Rate Increase
A Woman’s Touch Cleaning Services reserves the right to increase the client’s price, at any time. The client will ALWAYS be notified with ample time ahead of any rate increases
Unfair Solicitation Of Employees
A Woman’s Touch Cleaning Service does not permit our clients to “poach” our employees. We request that you not solicit our employees for side jobs or direct hire. Not only does this place our employee in an unfair and awkward situation, it creates a breakage of trust with our company when we have placed a tremendous amount of time and energy into recruiting, hiring, training, vetting, and ensuring you only have the BEST cleaning service our company can offer.
If you decide to solicit an employee for private hire, all future services will be immediately terminated.